Friends and Family Test

The NHS Friends and Family Test (FFT) 


The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It’s a quick and anonymous way to give your views after receiving NHS care or treatment.

Since the FFT was launched in 2013, millions of patients have submitted feedback. It’s used by most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental practices, emergency care, and patient transport.

FFT resources and guidance

You can email [email protected] if you have any questions about the FFT.

You can also watch the following FFT animations on YouTube:

NHS Friends and Family Test

NHS Friends and Family Test (British Sign Language translation)

Overall, how was your experience of our service?