KPMC Patient Survey 2025

Generally, how easy or difficult is it to contact your GP practice on the phone? *

Generally, how easy or difficult is it to contact your GP practice using their website? *

Generally, how easy or difficult is it to contact your GP practice using the NHS App? *

Overall, how helpful do you find the reception and administrative team at your GP practice *

How often do you get to see or speak to your preferred healthcare professional when you ask to? *

Once you had contacted your GP practice, did you know what the next step in dealing with your request would be? *

How soon after you contacted your GP practice did you know what the next step would be? *

Overall, how would you describe your experience of contacting your GP practice on this occasion? *

Were you offered the following choices? Asked of patients who had an appointment since being registered with current GP practice. *

Were you offered a choice of locations when you last tried to make a general practice appointment? *

How do you feel about how long you waited for your appointment? *

During your last appointment, how good was the healthcare professional at listening to you? *

During your last appointment, how good was the healthcare professional at treating you with care and concern? *

During your last appointment, how good was the healthcare professional at considering your mental wellbeing? *

Did you feel that the healthcare professional had all the information they needed about you? *

Did you have confidence and trust in the healthcare professional you saw or spoke to? *

At your last appointment, were you involved as much as you wanted to be in decisions about your care and treatment? *

Thinking about the reason for your last appointment, were your needs met? *

In the last 12 months, have you had enough support from local services or organisations to help you manage your conditions or illnesses? *

Overall, how would you describe your experience of your GP practice? *

If making a same day or emergency appointment, how satisfied were you with this service? *

Have you used our online consultation service (called PATCHS)? *

If you have used PATCHS, how would you rate the value of having this as an additional way of contacting the practice? *

Do you usually get to see, speak to or communicate with your preferred GP either in person, on the telephone, SMS messaging or via online services (PATCHS)? *